To cancel or amend your Deep Dive booking, please go to the Deep Page Here
Your booked session will appear at the top of the Deep Dive course and will have 'Booked' in the event status
Once you have found the date of the booking you would like to cancel, click on ‘go to event’ which will be on the right side of the page.
You will then be taken to a page with the booking details. Please click on ‘cancel booking’ which is in a box on the right side and state your reason for cancelling.
When cancelling your booking, please be aware that if your booking does not immediately update, this could be due to connection issues and/or system updates. Some learners may be unaware that they have unintentionally rebooked the same cohort/session twice which will restrict them from booking again.
Please note you will be able to cancel and rebook the Deep Dive course once, after which the GCC will then stop you from booking another set of Deep Dives. Please ensure you are available to attend all 3 days & see below for the full terms & conditions:
By booking a 3 day Deep Dives Course, you are agreeing to attend all three days. If you do need to cancel you must do so with 2 weeks (10 working days) notice.
This is a HMT funded programme and whilst learning is free at the point of access, non- attendance for any of the deep dive events wastes public funding which cannot be recovered. Learners are required to plan their attendance and commit to it . All non-attendance is recorded and will be reported back to your organisation.
If you do not attend any one day of the three of the Deep Dive sessions, and do not inform gcftpp-busops@cabinetoffice.gov.uk, you will NOT be able to rebook the course or the session(s) missed. If your attendance is marked as part attended, you will NOT be awarded the Deep Dive digital badge.
If you wish to cancel a Deep Dive Course after the 2 week cut off point, you must do so by contacting gcftpp-busops@cabinetoffice.gov.uk
In order to reset your booking option, please contact your Organisation's SPOC.
(Please find a list of Departmental and wider public sector SPOCs here- https://khub.net/web/gcf-community/spoc-list) to gcftpp-busops@cabinetoffice.gov.uk
GCF reserves the right to remove users for misuse of service or bad behaviour.
Please contact gcftpp-busops@cabinetoffice.gov.uk for further assistance.
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